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To start a return, you can contact us at harrison@gmrtools.com . Please note that the returns will need to be sent to the following address: 36955 metro Ct, Sterling Heights, MI 48312
A Return Authorization Number (RMA) is required for all product returns. An RMA can be obtained by calling GMR Customer Service or your local branch store. No returns will be accepted without an RMA.
A 20% restock fee will be applied to all returned goods on stock material (non-defective products)
All returns must be shipped back in original, unopened packaging in order to receive credit
No returns authorized after 90 days from date of purchase
Any order discrepancies must be addressed within 48 hours of receipt
No returns will be authorized on Hazmat products, chemicals, or adhesives
No returns will be authorized on special order items
Customers must pay shipping charges on all returns. Upon receipt and inspection of the product return, GMR will issue a refund on shipping charges if it is proven that there was a shipping error or the product was defectiv